purchase your item(s), we will mark your item(s) as sold and hold them at no
additional charge for up to 60 days from the date purchased. After this time
period, there will be a surcharge of $15 per day to store your product, up to
$150 per month.
your purchase, please make that the piece you want is ‘the one’. This mitigates uncertainty and potential
upholstery orders are FINAL SALE.
you have not had your furniture picked up or delivered, you may cancel all or
part of your order and receive a full refund on items that are not custom in nature,
made-to-order or specially ordered for you.
Please contact us at 416 760 7632 or email us at email@example.com for further assistance with
items are items that are currently offered by Small Space Plus but are awaiting
delivery & are currently on freight from the manufacturer.
be given an approximate timeframe of the expected arrival date at the time of
purchase and will be called with updates, potential delays and when the item(s)
physically arrive to our store.
If at any
point you would like an update on your purchase, please call 416.760.7632 or
send an email to firstname.lastname@example.org and
someone will get back to you with the latest information regarding your order.
deliver in the Toronto and surrounding areas.
Please take a look at our map for
If you are out of the delivery zone and wish to have your
item(s) shipped, we can provide a quote with a trusted third party freight company
that will deliver curbside to the designated address. Add Article
moment in time, we do not offer delivery outside of Canada. Currently our
delivery zones include the Greater Toronto Area and surrounding. For more
information or for shipping quotes outside of the areas listed on the map above
please contact us at 416 760 7632 or email email@example.com
can be picked up at our retail location upon arrival at our store at no charge.
Party Freight Company: Upon receiving
the details of the desired destination address and product(s) wishing to be
purchased, we will determine the best option using our trusted database of
reputable freight companies.
the nature of third-party freight transporting companies, items DO NOT include
inside delivery, set up or removal of packaging.
you may choose to find your own freight company. For more information about third
party shipping, contact us at 416 760 7632.
However, to protect our customers and the company, the credit card holder must be
present at the time of delivery with valid photo ID and the credit card used at
the time of purchase. If these requirements are not met, we will be unable
complete your delivery.
Changes or cancellations can be made up to 24 hours prior to delivery without
penalty. Cancellations done within 24 hours of delivery will incur an
additional delivery cost to arrange another delivery date.
Calls and notifications will be made no later
than Thursday evening.
our customer service representatives will contact you to confirm your scheduled
delivery date, time, and furniture purchased.
If there is no answer, a
confirmation message and call back number will be left on your answering
machine. Please follow up prior to delivery for confirmation. If you are unable
to confirm the delivery window provided, we will have to postpone the delivery
and reschedule for a future date.
deliveries are scheduled for 5 hour time windows and are routed based on the
most efficient route for that week. This ensures that deliveries will be met
within their specified time windows.
start at 9 AM and continue until all scheduled deliveries for that day are
completed. Due to externalities such as traffic, collisions and local events,
we cannot provide exact time frames for delivery. However, we understand that some condos have
strict delivery time frames for elevator bookings and will do our best ensure
that we deliver within the appropriate time frame given advanced notice from
happen sometimes due to unforeseen traffic congestion, construction en route,
weather conditions, road closures etc and we cannot get to you in the allotted time
we understand that you have taken time off for your delivery and will try our
best to have your delivery made on the same day. Our delivery team will contact
you no later than half an hour before the end of your delivery window to
provide the most up to date information regarding your delivery.
the event that the delivery team feels that getting the purchased item into the
desired area may be an issue, a waiver form must be signed by the customer prior
to the attempt stating that Small Space Plus or the delivery service is not
responsible for any damages.
is your best friend when it comes to moving furniture into small spaces. Please
measure possible obstructions including the doorways, stairwells, hallways and
elevators prior to delivery. Please be sure that there is a clear walkway from
the entry of your home to the room where the item will be set up.
ultimately the responsibility of the customer to ensure that pieces purchased
will fit to avoid disappointment as pieces are non-fundable once delivered and
purchasing/delivery, our Small Space Team ask a number of questions to find
answers to possible space restrictions you may encounter. Based on the criteria
given by the customer, we will provide suggestions that will work.
Please note: In the event that the delivery team feels
that getting the purchased item into the desired area may be an issue, a waiver
form must be signed by the customer prior to the attempt stating that Small
Space Plus or the delivery service is not responsible for any damages.
our delivery team leaves, we ask our customers to inspect the order before
signing off on the delivery form. Signing off denotes no visible signs of
missing, damaged or incorrect items(s) immediately upon arrival.
are not satisfied with any of the items delivered, it is important that this is
indicated on your delivery slip with details about the issues.
from flat packed items wherein inspection cannot take place, notification of missing
pieces, damages, or incorrect items must be documents within 5 days after delivery. Please call the store at (416) 760-7632 and contact us via email at firstname.lastname@example.org with a photo and written details of the issue(s).
are available at our retail location located at 380 Alliance Ave Toronto, ON
M6N 2H8, free of charge. Please note that same day pick up may not be
available, and may require at least 3 business days.
If the product is not an
in-stock item, our team will notify you of the estimated time of arrival before the purchase takes place.
CancelTo ensure a smooth pick up of your furniture,
please refer to following:
pick up your online order, select the “Pick-Up” option from the delivery
dropdown on the online checkout page. Please note that the credit card holder
must be present with a valid photo ID and credit card used at the time of
purchase before the furniture can be released.
2. For orders made online or by phone, you must bring your printed email
confirmation, picture ID, and the credit card used to place your order to pick
up your furniture. Note: if not provided, you will be refused pickup.
3. Please be sure that your vehicle is the appropriate size and will
accommodate your furniture. All packaging dimensions are listed on the product
page under dimensions.
4. We will assist in loading your product, but we will NOT be responsible for
tie-down of the furniture or the safe transportation to your home. Damage that
occurs during transit is not covered under warranty, nor will we accept returns
on the item(s).
5. Be sure to inspect your purchase for any signs of damages or defects prior
to leaving the store. After that, you have 48 hours to report any damages to
your furniture and 7 days to return product for an exchange.
6. Customers who choose "pick up" for their orders are required to
return the merchandise to the store for any warranty or exchange issues.
Carpets, wall art, Adorn Collection, or any item
that is not stocked are able to be returned within 7 days with a valid receipt,
subject to a 20% administrative and stocking fee, as long as it returned in
new, unopened and resellable condition.
face it, things happen. In the event
your item fails to perform properly due to manufacturer or mechanical defects,
we will either repair or replace any part(s), so you have peace of mind within
365 days of purchase.
the original purchaser's item qualify under warranty, the Small Space Plus
technicians will assess and repair the damaged item(s). Should the item not be repairable or is no
longer sold, a comparable item will be given at no cost to the customer.
Please Note that Floor Models and Clearance Items are final sale and are not covered under warranty.
resulting from improper handling after merchandise is received or from exposure
to weather or extreme atmospheric conditions is not covered by the Small Space
Warranties are non-transferable and can only used under the original
+ Please obtain a copy of your receipt, as they are not re-issued under any
+ Customer is responsible for costs associated with transporting the item(s)
covered under warranty, if the item was picked up and not delivered.
+ Customer will be charged an $85 deposit on service calls made to customer’s
home in which item(s) appear functioning and in good order. It will be refunded
should it be the responsibility of Small Space Plus and covered under warranty.