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Note: If you’re unsure about the product’s ‘touch & feel,’ we encourage you to test it prior to purchase. Please visit our showroom located in Toronto. Or, fabric swatches and paint chips of the materials can be sent to you upon request, free-of-charge. Contact us, we’d be happy to help!   

WORRY-FREE TRIAL PERIOD FOR ALL UPHOLSTERY (applies to all upholstered Sofas & Chairs)

We totally get that everyone has their own comfort preference! So even after you receive the product, you’ll get a worry-free 3-day trial period. And if you’re not satisfied with how it feels, you’re entitled to return it for a full refund on the product.

Here are the conditions below:

• 3-Day Trial Period – Starts on the day the product is received or delivered to you.
• Return Process –
  • Email: support@smallspaceplus.com within the 3-Day window, along with the following:
    • Original order number
    • Name (and/or the name the item was ordered under)
    • Product you are returning
    • Reason for return
  • Product must be returned in its original packaging and in re-saleable condition. If the product has been assembled, it must be disassembled and packaged into the box, in the same manner in which it came.
  • We will reply to your email to arrange your drop-off or shipping options (acceptable carriers). For return shipping, a tracking number, a picture of the item (before re-boxing) and picture of the box will be required. Return shipping is a cost to the customer.
  • Upon our receipt of the item and confirmation upon inspection, a refund on the product will be issued via the same tender as purchased, within 2 business days. Any original shipping/installation cost to the customer will not be included in the refund.

FOR ALL OTHER ITEMS

Scenario 1: UNOPENED PACKAGE, but changed your mind after purchase 

If your product is still in its original sealed packaging, we accept returns for a refund within 7 days of you receiving the product (see below). We retain the right to obtain a product assessment prior to authorizing a return. Note: Any outbound & inbound shipping costs will be deducted from the refund. For orders awaiting delivery (to our store or your home), cancellations will also receive a full refund. 

Return for Refund Options: 

A) In-Store Drop Off – Full refund on-the-spot, same tender as purchase. 

B) Ship To Us (small items) by requesting a shipping label –   

• Email: support@smallspaceplus.com along with the following: 
  • Original order number
  • Name (and/or the name the item was ordered under)
  • Product you are returning
  • Reason for return 
• We will reply with a shipping label for you to affix to the package 
• Upon our receipt and inspection of the package, refund (less cost of shipping), will be issued via the same tender as purchased, within 2 days.

C) We Pick-Up From You (large items), request our moving team –  

•  Email: support@smallspaceplus.com along with the following: 
  • Original order number  
  • Name (and/or the name the item was ordered under) 
  • Product you are returning 
  • Reason for return 
• We will reply with date and time options for item pickup 
• Upon our receipt and inspection of the package, refund (less moving fee), will be issued via the same tender as purchased, within 2 days.  

Scenario 2: OPENED PACKAGE, but item is damaged 

Report the issue within 3 days of receiving the product, and we’ll be happy to assist you. The following resolutions will be attempted, in this sequence: repair, replacement for identical product, replacement of similar product, and if none can be found, then full refund. Small Space Plus takes responsibility for any shipping, assembly, or technician costs. Note: Any damages or defects resulting from customer assembly, negligence, misuse or accidents will not be considered for repair or replacement.  

To initiate the Resolution: 

• Contact us at support@smallspaceplus.com with the following:  
  • Original order number  
  • Name (and/or the name the item was ordered under) 
  • Product that is damaged  
  • Photos of any damages to the product and packaging 
  • A brief explanation of the issue  

IF THE PRODUCT IS USED and encounters a malfunction within a year of receipt

Please see the "WARRANTY" section below

Valid within 365 days of your receiving the product. In the event your item fails to perform properly due to a manufacturer or mechanical defect, we will schedule the piece to be repaired. If the item cannot be repaired, the following resolutions will be attempted as a makegood, in this sequence: replacement for identical product, replacement of similar product, and if none can be found, then store credit. We retain the right to obtain a product assessment prior to authorizing the above. If deemed misuse upon inspection, the item will NOT be covered under warranty. 

To initiate a Resolution: 

• Contact us at support@smallspaceplus.com with the following:  
  • Original order number  
  • Name (and/or the name the item was ordered under) 
  • Product that is damaged  
  • Photos of any damages to the product and packaging 
  • A brief explanation of the issue