Worried the product you purchased will go on sale at a better price?
Notify us and we will match the new discounted price provided it is within 14 days of receiving the product. You will receive the difference refunded in the same tender with which you paid.
Note: If you’re unsure about the product’s ‘touch & feel,’ we encourage you to test it prior to purchase. Please visit our showroom located in Toronto (or during the COVID-19 lockdown, the curbside showroom). Or, fabric swatches and paint chips of the materials can be sent to you upon request, free-of-charge. Contact us, we’d be happy to help!
Scenario 1: UNOPENED PACKAGE, but changed your mind after purchase
If your product is still in its original sealed packaging, we accept returns for a refund within 7 days of you receiving the product (see below). We retain the right to obtain a product assessment prior to authorizing a return. For orders awaiting delivery (to our store or your home), cancellations will also receive a full refund.
Return for Refund Options:
A) In-Store Drop Off – Full refund on-the-spot, same tender as purchase.
B) Ship To Us (small items) by requesting a shipping label –
C) We Pick-Up From You (large items), request our moving team –
Note: Any outbound & inbound shipping costs will be deducted from the refund.
Scenario 2: OPENED PACKAGE, but item is damaged
Report the issue within 3 days of receiving the product, and we’ll be happy to assist you. The following resolutions will be attempted, in this sequence: repair, replacement for identical product, replacement of similar product, then full refund. Small Space Plus takes responsibility for any shipping, assembly, or technician costs. Note: Any damages or defects resulting from customer assembly, negligence, misuse or accidents will not be considered for repair or replacement.
To initiate the Resolution:
Scenario 3: USED THE PRODUCT within a year, and encountered a malfunction
Falls under our warranty (see “WARRANTY” section).
Valid within 365 days of your receiving the product. In the event your item fails to perform properly due to a manufacturer or mechanical defect, we will schedule the piece to be repaired. If the item cannot be repaired, the following resolutions will be attempted as a makegood, in this sequence: replacement for identical product, replacement of similar product, store credit. We retain the right to obtain a product assessment prior to authorizing the above. If deemed misuse upon inspection, the item will NOT be covered under warranty.
To initiate a Resolution:
In-Store pick-ups must be made within 14 days of purchase, or if the item is back-ordered, 14 days from the customer being notified of the item’s arrival – or risk the product being sold to another customer (and being refunded to you).
To make a warranty claim or receive support, email our support team at support@smallspaceplus.com.
For warranty issues, please include your first & last name with a detailed photo to support your claim.
