Worried the product you purchased will go on sale at a better price?
Notify us and we will match the new discounted price provided it is within 14 days of receiving the product. You will receive the difference via store credit.
Worried the product you purchased will go on sale at a better price?
Notify us and we will match the new discounted price provided it is within 14 days of receiving the product. You will receive the difference via store credit.
Note: If you’re unsure about the product’s ‘touch & feel,’ we encourage you to test it prior to purchase. Please visit our showroom located in Toronto. Or, fabric swatches and paint chips of the materials can be sent to you upon request, free-of-charge. Contact us, we’d be happy to help!
WORRY-FREE TRIAL PERIOD FOR ALL UPHOLSTERY (applies to all upholstered Sofas & Chairs)
We totally get that everyone has their own comfort preference! So even after you receive the product, you’ll get a worry-free 3-day trial period. And if you’re not satisfied with how it feels, you’re entitled to return it for a full refund on the product.
Here are the conditions below:
FOR ALL OTHER ITEMS
Scenario 1: UNOPENED PACKAGE, but changed your mind after purchase
If your product is still in its original sealed packaging, we accept returns for a refund within 7 days of you receiving the product (see below). We retain the right to obtain a product assessment prior to authorizing a return. Note: Any outbound & inbound shipping costs will be deducted from the refund. For orders awaiting delivery (to our store or your home), cancellations will also receive a full refund.
Return for Refund Options:
A) In-Store Drop Off – Full refund on-the-spot, same tender as purchase.
B) Ship To Us (small items) by requesting a shipping label –
C) We Pick-Up From You (large items), request our moving team –
Scenario 2: OPENED PACKAGE, but item is damaged
Report the issue within 3 days of receiving the product, and we’ll be happy to assist you. The following resolutions will be attempted, in this sequence: repair, replacement for identical product, replacement of similar product, and if none can be found, then full refund. Small Space Plus takes responsibility for any shipping, assembly, or technician costs. Note: Any damages or defects resulting from customer assembly, negligence, misuse or accidents will not be considered for repair or replacement.
To initiate the Resolution:
IF THE PRODUCT IS USED and encounters a malfunction within a year of receipt
Please see the "WARRANTY" section below
Valid within 365 days of your receiving the product. In the event your item fails to perform properly due to a manufacturer or mechanical defect, we will schedule the piece to be repaired. If the item cannot be repaired, the following resolutions will be attempted as a makegood, in this sequence: replacement for identical product, replacement of similar product, and if none can be found, then store credit. We retain the right to obtain a product assessment prior to authorizing the above. If deemed misuse upon inspection, the item will NOT be covered under warranty.
To initiate a Resolution:
In-Store pick-ups must be made within 60 days of purchase, or if the item is back-ordered, 60 days from the customer being notified of the item’s arrival – or risk the product being sold to another customer (and being refunded to you).
To make a warranty claim or receive support, email our support team at support@smallspaceplus.com